Shipping policy

Chery Edit is operated by Cobalt Commerce LLC.

Registered address: 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States
Website: cheryedit.com
Support email: contact@cheryedit.com

Delivery destinations

We ship to the United States, Canada, and Australia. Delivery availability for the address entered is determined at checkout.

Fulfillment

Products are fulfilled by third-party suppliers and shipped directly to customers. Orders may travel through international delivery networks and be subject to customs processing.

Processing and delivery times

Our timeframes are:

• Order processing: 2 to 4 business days.
• Transit after dispatch: 10 to 15 business days.
• Total expected timeframe: 12 to 19 business days.

Processing begins once we receive the information and payment authorization necessary to complete the order. The transit period begins when the package is dispatched.

Business days are Monday through Friday, excluding public holidays.

These timeframes do not restrict any right you have if an order is late or remains undelivered.

Separate packages

Items from the same order may be dispatched separately and arrive on different days. Separate packages may have separate tracking information.

Delivery of one package does not mean that every item in the order has been delivered.

Delivery charges

Any delivery charge payable to Chery Edit is displayed before you submit your order. Checkout amounts are stated in USD.

Charges assessed separately by customs authorities or carriers are addressed below.

Customs duties and import taxes

Customers are responsible for customs duties, import taxes, and customs clearance charges legally payable by them and not collected at checkout.

These amounts are determined by the relevant authorities or service providers and may depend on the destination, product classification, and shipment value.

This provision does not transfer any tax collection, disclosure, or payment obligation that the law places on Cobalt Commerce LLC. If a particular duty or tax is collected at checkout, it will be identified in the transaction information.

Tracking

Where tracking is available, tracking details are provided through the order information or delivery notification. Tracking updates may take time to appear after dispatch.

Contact contact@cheryedit.com if you need assistance locating a package or understanding its delivery status.

Address accuracy

Review your name and delivery address before placing an order. Notify us immediately if a correction is required.

Changes may not be possible after fulfillment has progressed. We will assess an address-related delivery problem based on the circumstances and applicable law. We will not automatically deny a legally required remedy because a carrier or supplier was involved.

Delays and non-delivery

Carrier disruption, customs processing, and other events may affect transit. If a material delay becomes known, we will communicate available information and any cancellation options required by law.

If we cannot dispatch within the stated processing period, applicable shipment-delay rules will be followed, including providing a choice between a permitted delay and cancellation with a refund where required. FTC shipping-delay requirements.

If an order has not arrived by the end of the 19-business-day maximum total period, email contact@cheryedit.com with your order number to request a refund under the Return and refund policy.

You do not need to wait for delivery before reporting non-delivery. A carrier investigation does not suspend a mandatory refund deadline.

Packages marked as delivered

If tracking shows delivery but you have not received the package, contact us promptly. We may review delivery evidence and confirm relevant details with you and the carrier.

Tracking information will be considered with the other circumstances. It does not automatically override your consumer rights.

Damaged or incorrect deliveries

For our voluntary refund policy, report damaged or incorrect items to contact@cheryedit.com within 7 calendar days after delivery. Include your order details and photographs where reasonably possible.

Mandatory rights may remain available after that period.

Approved refunds do not require physical return of the item. You may keep or safely dispose of the product after approval.