Refund policy
Chery Edit is operated by Cobalt Commerce LLC, a United States limited liability company.
Registered address: 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States
Website: cheryedit.com
Support email: contact@cheryedit.com
This policy applies to purchases delivered to the United States, Canada, and Australia.
Refund eligibility
Under our voluntary refund policy, you may request a refund if:
- Your product arrives damaged.
- You receive an incorrect item.
- Your order has not been delivered after the maximum delivery period described below.
- You report dissatisfaction within the applicable request period and provide a photograph of the product.
For delivered products, contact contact@cheryedit.com within 7 calendar days after delivery. If items arrive separately, this period runs separately from the delivery date of each affected item.
The 7-day period applies to our voluntary refund policy. It does not shorten any period available under applicable consumer protection law.
How to request a refund
Email contact@cheryedit.com with your order number or other proof of purchase, the affected product, and an explanation of the issue.
For dissatisfaction requests, include a clear photograph of the product. For damaged or incorrect products, provide photographs that reasonably show the issue, where possible. We may request additional information reasonably necessary to assess the claim.
A photograph is not required for a product that has not arrived. We will not impose evidence requirements that unlawfully restrict your consumer rights.
We will assess your request and communicate the outcome by email. Requests that meet this policy’s conditions will be approved. Statutory remedies will be provided when legally required.
No physical return required
We do not require physical return of a product to receive an approved refund.
Once your refund is approved, you may keep the product or dispose of it safely and in accordance with applicable waste disposal requirements. Your refund is not conditional on sending the product back.
Orders that have not arrived
Order processing takes 2 to 4 business days. Transit takes 10 to 15 business days after dispatch, giving a total expected timeframe of 12 to 19 business days from receipt of a complete order and payment authorization.
If your order has not arrived by the end of the 19-business-day maximum period, contact contact@cheryedit.com to request a refund. The 7-day period measured from delivery does not apply while the product remains undelivered.
We may review tracking information and confirm the delivery address when assessing a claim. A tracking status marked “delivered” does not prevent you from reporting that you did not receive the package.
Personalized products
Personalized products are excluded from our voluntary refund policy.
This exclusion does not remove any mandatory right to a remedy for a defective, damaged, incorrectly supplied, misdescribed, or undelivered personalized product.
Refund amount and payment method
Approved refunds are issued to the original payment method within 10 business days after approval. Where applicable law requires an earlier refund or measures the deadline from an earlier event, that legal requirement takes priority.
The refund covers the amount paid for the affected product, including applicable tax collected by us. Delivery charges and other amounts are refunded where required by law. If an entire order is cancelled because we cannot supply it, all amounts collected for that order will be refunded.
For a voluntary dissatisfaction refund, any original delivery charge is excluded unless applicable law requires its reimbursement.
Your bank or payment provider may need additional time to display the credit after we issue it. If the refund has not appeared after the stated processing period, contact contact@cheryedit.com.
The name appearing on your card statement is Chery Edit.
United States customers
Applicable federal and state consumer rights remain unaffected.
If we cannot ship within the stated processing period, we will provide the delay notice and cancellation options required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. Refunds arising under that rule will be issued within its required timeframe, even if that is shorter than our standard refund processing period.
Canadian customers
Mandatory provincial and territorial rights concerning product quality, delivery, disclosure, cancellation, and refunds remain available. Our 7-day voluntary period and personalized-product exclusion do not override those rights.
Where a statutory cancellation right applies, the legally required refund deadline runs from the event specified by that law, rather than from our internal approval. For qualifying Quebec distance-contract cancellations, this includes reimbursement within 15 days after cancellation. Quebec consumer cancellation information.
Australian customers
Australian Consumer Law provides rights that this policy cannot exclude. For a major product failure, you may choose a refund or replacement and may have a right to compensation for reasonably foreseeable loss. Other failures must be remedied as required by law, including within a reasonable time.
Those rights can extend beyond 7 days and apply to personalized products where relevant. Our no-physical-return procedure applies to approved refunds. Australian consumer remedy information.
Policy changes
The policy applicable when you place your order governs that purchase. Later changes will not reduce rights you already hold.